FREQUENTLY ASKED QUESTIONS
Yes, absolutely. We ensure that every product you see on our website is exactly what you receive. All images displayed are real photos of the actual products, captured to represent colors, designs, and details as accurately as possible.
However, please note that slight variations in color or texture may occur due to lighting or display settings. Our goal is to deliver the same quality and design that you see in the picture, ensuring your complete satisfaction with every purchase.
Once your purchase is completed, a detailed sales receipt will be automatically sent to your registered email address. This receipt includes your order number, product details, total amount paid, and payment method.
If you don’t see the email in your inbox, please check your spam or promotions folder. You can also view or download your receipt anytime by logging into your account and visiting the “Order History” section.
If you need further assistance or did not receive your receipt, feel free to contact our support team at hello@xplrmerchus.online — we’re happy to help.
If you wish to return an item, simply contact our support team at hello@xplrmerchus.online within 30 days of receiving your order. Please include your order number, reason for return, and a clear photo of the product (if applicable).
Once your request is reviewed and approved, our team will provide you with the return address and instructions. Please make sure the item is in its original condition and packaging, unused, and with all original tags attached.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. After we receive and inspect your return, your refund will be processed within 2–3 business days.
We currently ship orders to most countries worldwide. During checkout, you can select your destination from the available shipping options. Please ensure your shipping address is entered correctly to avoid any delays or delivery issues.
If your country or region is not listed at checkout, please contact our support team at hello@xplrmerchus.online, and we’ll do our best to assist you with a suitable shipping solution.
All orders are processed and shipped from our fulfillment center with reliable carriers to ensure your package arrives safely and on time.